Here you will find the most frequently asked questions of our customers, if you need other information, do not hesitate to contact us by phone number or through our CONTACT FORM
Do I have to pay a deposit for the apartment?
Yes, the Deposit is the amount you pay to make the reservation, which is fully refundable after check-out, if there has been no property damage. All apartments require signing a contract upon delivery of the keys. All this information will be specified in the arrival instructions once your reservation has been confirmed.
Who can assist me if I need help or any information during my stay?
In the booking confirmation sheet we indicate a phone number to can call in case you have any questions or any problems and also in the complex itself we have 24 hour concierge and security service.
Are the prices per person or per apartment?
All prices are per apartment and night, depending on the number of people different rates apply, please check the apartment page. The number of people occupying an apartment should never exceed that indicated on our website.
What services are included in the price?
All supplies such as electricity, gas and water are included in the price except for long-term rentals. There is no additional surcharge. Our apartments are fully equipped with towels, bed linen, television, washing machine and air conditioning. The kitchen is equipped with all kinds of cooking utensils. Also, cleaning products and all common services of the complex (gardens, swimming pools and recreation areas) are included, for more information please contact us.
What is the minimum stay in our apartments?
The minimum stay in our apartments is 4 nights, except for the high season that is 7 nights. Please check availability on our website.
Do the apartments have free parking?
Algunos apartamentos tienen su espacio de parking privado y otros tienen zona de aparcamiento en el interior y alrededores. Por favor lea la descripción del apartamento que desea rentar detenidamente para saber que tipo de parking ofrecemos.