30-Day Money-Back Refund Policy
At Paloma Properties, we are committed to providing a seamless booking experience for our guests. To ensure transparency and fairness, our refund policy adheres to applicable Spanish laws governing vacation rentals, specifically Decreto 28/2016 de Viviendas con Fines Turísticos de Andalucía.
Refund Eligibility
- Full Refund (Deposit):
Guests are eligible for a full refund of their deposit if the cancellation is made at least 30 days prior to the check-in date. - Partial Refund (Less Than 30 Days):
If a cancellation is made less than 30 days before check-in, the refund amount will be determined based on the following:- A cancellation fee equivalent to 50% of the deposit will apply for cancellations made between 15 and 29 days before check-in.
- No refunds will be issued for cancellations made 14 days or fewer before the check-in date.
- Non-Refundable Fees:
Any non-refundable fees explicitly stated during the booking process (e.g., administrative fees or third-party service charges) will not be reimbursed.
Refund Process
- Refund requests must be submitted in writing via email to info@palomaproperties.es.
- Refunds will be processed within 14 business days from the date of the approved cancellation.
Additional Notes
- Refunds will be made to the original payment method used at the time of booking.
- Paloma Properties reserves the right to assess refund requests on a case-by-case basis, particularly for cancellations due to unforeseen circumstances. Supporting documentation may be required.
- This refund policy is governed by Spanish law and is subject to the jurisdiction of the courts in Málaga, Spain.
For questions regarding our refund policy, please contact us at info@palomaproperties.es.