Welcome to Paloma Properties! These Terms and Conditions (“Terms”) govern the use of our services, including booking and staying in our vacation rental properties. By using our services, you agree to comply with these Terms. Please read them carefully.
1. About Us
Paloma Properties
Website: www.palomaproperties.es
Email: contact@palomaprop.es
Phone: +34 675 656 118 (Español), +34 622 354 951 (English
2. Definitions
- “Guest”: Any individual or entity that books or stays at our properties.
- “Property”: The vacation rental property booked by the Guest.
- “Services”: Booking, rental, and related services offered by Paloma Properties.
3. Booking Terms
3.1 Reservation
- Reservations can be made through our website, email, phone, or authorized third-party platforms.
- Guests must provide accurate and complete information during the booking process.
3.2 Payment
- A deposit or full payment is required to confirm a booking, as specified at the time of booking.
- Payment methods accepted: Credit card, bank transfer, or other methods specified on our website.
3.3 Cancellations
- Cancellation policies, including deadlines and refund eligibility, will be displayed on every property details page, will be stated during the booking process and in the confirmation email.
3.4 Check-In and Check-Out
- Check-in time: From 15:00PM.
- Check-out time: Until11:00AM.
- Early check-in or late check-out is subject to availability and additional charges.
4. Guest Responsibilities
- Guests must:
- Treat the property with care and respect.
- Comply with house rules provided before or during their stay.
- Report damages or issues immediately.
- Guests are liable for damages caused by negligence or failure to follow house rules.
5. Privacy and Data Protection
We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and Spanish data protection laws.
5.1 Data Collection
We collect and process the following personal data:
- Identity and contact details (e.g., name, email, phone).
- Payment information.
- Booking details (e.g., dates, preferences).
- Communication records.
5.2 Purpose of Data Processing
We process personal data for the following purposes:
- To fulfil bookings and provide services.
- To comply with legal obligations (e.g., guest registration).
- To improve our services and marketing efforts.
5.3 Data Sharing
We may share personal data with:
- Service providers (e.g., payment processors).
- Authorities (e.g., police, tax authorities) as required by law.
- Property owners or managers involved in your booking.
5.4 Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.
5.5 Your Rights
Guests have the right to:
- Access, correct, or delete their data.
- Restrict or object to data processing.
- Withdraw consent at any time.
- File a complaint with the Spanish Data Protection Agency (AEPD).
For inquiries, please contact us at info@palomaproperties.es.
6. Limitation of Liability
- Paloma Properties is not liable for:
- Injuries, losses, or damages arising from Guest negligence.
- Loss or theft of personal belongings.
- Our liability is limited to the amount paid for the booking, except where prohibited by law.
7. Force Majeure
We are not responsible for cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, pandemics, or government actions.
8. Changes to Terms
We reserve the right to update these Terms at any time. Guests will be notified of significant changes, and the latest version will be available on our website.
9. Governing Law and Jurisdiction
These Terms are governed by Spanish law. Any disputes will be subject to the exclusive jurisdiction of the courts in Málaga, Spain.
10. Contact Us
For questions or concerns regarding these Terms, please contact:
Paloma Properties
You can use our website Contact Form
Email: info@palomaproperties.es
Phone: +34 675 656 118 (Español), +34 622 354 951 (English
By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Effective Date: 19th January 2025